Returns

Returns:

ASBWorks offers the capability to issue returns on items that have already been paid for. See below for step by step instructions on this simple process:

Note: If the return is going to be performed as a Refund Check or Student Fund Credits, special accounts must be set up in "Ledger/Account Admin/Special Accounts"

1. Select Receipts/Returns

2. Enter the Student ID, Customer Name, Receipt Number or Item Barcode

3. Search

3. By selecting the customer, all of the customer's receipts will load on the screen. Select the receipt that the return is associated with by click on the Magnifying Glass icon next to the receipt.

4. Enter the quantity to return in the Return Qty box for each of the items on the receipt that you are needing to return.

5. Enter the return amount into either the On Account box, Cash to Return or Write Check, depending on how you wish to return the funds. *Note you may return money by multiple methods, i.e. by On Account and by Check

6. For a check return they system will generate the check for your automatically.

a.You may change the name in the Payable to field so the check will be made out to the parent instead of the student

b.If using a handwritten check, select the "Handwritten?" box and enter the check number. If printing a check, leave the "Handwritten?" box unchecked. The check will then go to the Print Queue in the "Print Checks" application. Note: If the original check issued by the customer has not yet been deposited, it will appear in the "Checks on Hand" box. This will allow you to return the original check to the customer.

c.Select a bank account for the check to be paid from.

7. Select Return Item(s) button. A printable receipt will then open up, and the return process is complete. Don't forget to print check if needed!

If Return was done incorrectly you may now void Return Receipts and redo them - see Receipts/Voiding Receipts